Policies and FAQs
Ordering and Payments
What forms of payment do you accept?
NHM Distributing accepts the following forms of payment:
- Check on delivery
- Check due on receipt: Send us a check once you receive your package.
- Wire Transfers: Please refer to the wiring instructions.
*For credit terms please contact your sales representative for terms and conditions. Customers with credit terms which exceed 30 days past due will be subject to a 1.5% per month late fee (if applicable). Any and all fees incurred in the collection of late payment can and will be charged to the customer in question.
What is your minimum order amount?
On all wholesale orders, there is a minimum of $100.00
Do you charge sales tax?
We charge sales tax to all end users within the state of Arizona. Arizona state sales tax will be applied to all orders shipped within Arizona unless you have a valid reseller certificate on file. All wholesale customers are required to provide a VALID resell certificate.
Can I pick up my order at the warehouse?
Speak with your sales rep to arrange an appointment for pick-up.
What areas do you ship to?
Proudly serving the U.S., we ship to all 50 states and some areas of Canada.
What is your shipping policy?
Orders received before 2 PM MST should ship the same day (within reason and availability). All orders are shipped via UPS unless otherwise requested. Expedited shipping, including overnight, is available upon request.
The customer is responsible for all shipping, insurance, and COD charges.
Are there any shipping restrictions for your products?
A few of our products have shipping restrictions based on the state where it is received. It is your responsibility to know your state and local laws.
What if I miss the delivery?
The purchaser is responsible for acceptance of all shipments. If a package is refused, returned, or not accepted, the purchaser will be responsible for the original shipping charges, return shipping charges, and the cost to reship the order. Please refer to our Return Policy for more information.
What happens if I refuse my shipment?
We understand mistakes happen. Shipping charges for the refused order will be applied to your next invoice.
What happens if I have broken or missing items?
Orders with broken or missing items must be reported within 72 hours. Please contact your sales rep directly or email us at email@example.com
Returns and Cancellations
Here at NHM Distributing we will attempt to resolve any questions or concerns you might have with your purchase. If we make a mistake, we will correct it!
If you are returning an item you must include the Return Authorization (RA) form.
We have an unlimited return policy with a few exceptions:
- No items marked on clearance.
- No items with a limited shelf life (kratom & drug tests).
- Returns must be pre-authorized by obtaining a Return Authorization number.
- Returned products must be received in new condition.
NHM Distributing takes responsibility for all returning items only after we have received them in our warehouse. Upon item arrival, we will inspect and establish the condition of the products. All approved product returns will be applied as a credit to the customer’s account for use on future purchases. We highly recommend shipping all returns with delivery confirmation and tracking numbers to ensure delivery to NHM.
What is your cancellation policy?
Our official cancellation policy allows for all orders to be cancelled for any reason prior to the processing stage. Once an order is in the processing stage, any cancellations will incur an order cancellation fee of $25. If an order has already shipped when the cancellation is placed, all shipping charges for the order will be added to the $25 cancellation fee. Cancellation fees are due within 15 days or will be added to the next order placed by the customer.
All items are shipped discreetly in plain brown boxes to protect your privacy.
Terms and Conditions
1 Acceptance The Use Of NHM Distributing Terms and Conditions
Your access to and use of NHM Distributing is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
2 Credit card details
All credit card sales must be pre-paid.
The contents of NHM Distributing website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
4 Change of Use
NHM Distributing reserves the right to:
4.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that NHM Distributing shall not be liable to you for any such change or removal and.
4.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
5 Links to Third Party Websites
NHM Distributing Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
6.1 All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to NHM Distributing or otherwise used by NHM Distributing as permitted by law.
6.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
7 Disclaimers and Limitation of Liability
7.1 The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
7.2 To the extent permitted by law, NHM Distributing will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
7.3 NHM Distributing makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
7.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of NHM Distributing for death or personal injury as a result of the negligence of NHM Distributing or that of its employees or agents.
You agree to indemnify and hold NHM Distributing and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against NHM Distributing arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
10 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of USA and you hereby submit to the exclusive jurisdiction of the court of Maricopa County, Arizona.